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Got Questions? We've Got The Answer!
We are currently only shipping within Canada.
Orders are shipped by Canada Post Xpresspost and a tracking number will be emailed after your order ships. You will receive your order in 2-4 business days. Please allow an extra couple of business days if you live in a remote area.
Shipping fees are $15 for orders under $99(after discounts and before taxes). For orders over $99 (after discounts and before taxes), shipping is free.
Your delivery is guaranteed (except for residents of Yukon, Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
- WE ARE NOT LIABLE FOR RETURNED MAIL DUE TO INCORRECT/INCOMPLETE ADDRESS (NO REFUNDS)
Canada Post doesn’t accept or ship during a holiday and this will cause a slight delay with your shipment
You will receive a tracking number in your order confirmation email. Please use the link within the email to track your orderOrders will take 2-4 business days from the date shipped to arrive, in some cases it may take longer due to weather conditions and delays. If you live in a remote area, your order may take an extra few days.
Currently, we only accept Interac E-mail transfer payments. Instructions will be provided with your online invoice and orders ship only after the E-Transfer has been received.
Set up online banking with your financial institution. You may want to contact them for more information on how to set it up or visit https://www.interac.ca/en/interac-e-transfer-consumer.html
Orders will take 2-4 business days from the date shipped to arrive, in some cases it may take longer due to weather conditions and other delays. If you live in a remote area, your order may take an extra few days. Canada Post manages the shipping of your package, we will not refund your shipping amount if Canada Post is late on delivery.
We understand the need for discretion. All packages are discreet and smell proof. We double vacuum seal the bag to eliminate odours and to seal in the freshness. The bag is then placed in a discreet unmarked parcel so the appearance of the bag is well disguised.
If you do not get your package 2 days after the expected arrival date, email us at [email protected] and we will file a trace with Canada Post. If Canada Post can locate the package, they will ship it to you and you will receive it a few days later. In the event that it is unrecoverable or lost in transit, we will send you a replacement package, free of charge.
If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please contact live chat or email [email protected] with the order number you would like canceled.
If a customer has placed an order and completed interact e transfer but wants to add/change their order, simply contact us as soon as possible to avoid extra shipping costs.
If you would like your order canceled and it has not shipped out yet, please email [email protected]
*Please note that our efforts are to ensure that you receive your order as quickly and accurately as possible.
ALL REFUNDS ARE SUBJECT TO A 5% PROCESSING FEE.
You will receive a tracking number in your order confirmation email. Please use the link within the email to track your order.
Also, if you created your account when making an order, you can log into your account to find your tracking information.